This guide offers a detailed analysis of IT service automation and a step-by-step approach to selecting the right automation partner for your organization.
Unlock new revenue opportunities by integrating sales-through-support. Learn how this strategy enhances customer lifetime value and drives business growth.
Player toxicity is a growing issue in gaming. This guide offers strategies to manage it, ensuring a positive, fun, and safe environment for all players.
Gaming companies can enhance player value and engagement with analytics, excelling in customer interactions and scaling in a competitive market.
Customer and technical operations can boost performance by optimizing support execution across four pillars: Knowledge, Channel, Operational, and Performance.
Learn how to set up video chat-based customer support, offering personalized, omni-channel support and the key benefits it brings to customer experience.
This paper provides a roadmap for brands to enhance digital media buying maturity with scalable tech and media assurance for optimized planning and automation.
iOPEX helps identify the best customer satisfaction KPI—CSAT, NPS, or CES—explaining their roles in measuring versatility, loyalty, and service barriers.
This paper explores how RPA in Finance & Accounting reduces costs, boosts efficiency, and enables strategic focus, offering a competitive advantage.
iOPEX's guide helps enterprises create a unique digital operations strategy, aligning frameworks with tech investments to drive transformation and resilience.
Learn how automation and AI enable preemptive actions, reduce training costs, and provide 24/7 availability to enhance customer experience and satisfaction.
Learn how operations leaders can use RPA to drive operational excellence, build high-performing teams, and identify key use cases for business functions.
In the digital economy, businesses invest in cloud-based transformation, enabling customer-centric operations and improved efficiency across industries.
This paper explores the digital automation journey, assessing enterprise maturity and highlighting a Center of Excellence (CoE) approach with key principles.
Discover a phase-wise approach to building a seamless omnichannel support system, ensuring consistent customer satisfaction and engagement across all channels.
This whitepaper will help you Fine-tune your customer support initiatives, Build a robust strategy that boosts customer lifetime value. Learn more here.
Maximize productivity with the Experience Engineering Blueprint. Utilize AI-powered RPA, iPaaS, and LCNC platforms to create a digital workbench.
Leverages GenAI and advanced LLMs to drive agile digital transformation, optimizing your "cost to book" & "cost to serve" with tailored, data-driven insights.
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