Terms and conditions

Privacy Policy

iOPEX Technologies Inc. ("iOPEX," "we," "us," or "our") is committed to protecting the privacy of our website visitors and clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your Personal Information.

What Personal Information Do We Collect?
We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household ("Personal Information"). This includes:

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Personal Information You Provide to Us:

Contact Information: Such as your name, email address, phone number, job title, and company name.
Inquiry Information: Information you provide when submitting forms, requesting information, or contacting us for support.
Survey Information: Responses you provide in surveys or feedback forms.

Information We Collect Automatically:

Website Usage Data: Such as your IP address, browser type, operating system, referring URLs, pages visited, and date/time stamps.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze trends, and gather demographic information. You can control the use of cookies through your browser settings.

When Do We Collect Information?
We collect information from you when you subscribe to a newsletter, respond to a survey, fill out a form, visit our website, enter information on our site, or provide feedback on our products or services.

How Do We Use Your Information?
We may use the information we collect from you in the following ways:

To personalize your experience and deliver content and service offerings that interest you.
To improve our website and better serve you.
To respond to your customer service requests.
To administer contests, promotions, surveys, or other site features.
To send periodic emails regarding your order or other products and services.
To follow up with you after correspondence (live chat, email, or phone inquiries).
To provide and improve services, respond to inquiries, and provide support.
To communicate with you, including sending newsletters, updates, and marketing materials (with your consent).
To comply with legal obligations.

How Do We Protect Your Information?
We implement a variety of security measures to protect your Personal Information, including:

Secure Networks: Your personal information is contained behind secured networks and is only accessible by a limited number of persons with special access rights who are required to keep the information confidential.
Encryption: We use encryption to protect sensitive information transmitted online. All sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.
Access Controls: We limit access to your Personal Information to authorized personnel.
Regular Security Assessments: We conduct regular security assessments to identify and mitigate vulnerabilities.
Malware Scanning: We use regular malware scanning.
Transaction Processing: All transactions are processed through a gateway provider and are not stored or processed on our servers.

Disclosure of Your Information
We may disclose your Personal Information to the following categories of recipients:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers are obligated to keep your information confidential.
Legal Authorities: We may disclose information to comply with legal obligations, enforce our policies, or protect our rights, property, or safety.
We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties without advance notice, except for website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, provided they agree to keep this information confidential.
We may share your information with third parties if the iOPEX and/or its assets (or a portion of its assets) are sold, assigned, transferred, or merged or if the iOPEX undergoes some other change, including a change to its corporate form as part of a bankruptcy proceeding or otherwise; information may be transferred as part of that transaction or change.
We may share your information with social media sites, such as Facebook, LinkedIn, X (formerly known as Twitter), YouTube, Instagram, and others who may contact you with “targeted ads” relating to legal and other services.

Do We Use 'Cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enable the site's or service provider's systems to recognize your browser and capture and remember certain information. We use cookies to:

Understand and save user preferences for future visits.
Keep track of advertisements.
Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you view our Site without changing your cookie settings, you are indicating your consent to receive all cookies from our Sites. If you turn cookies off, some features that make your site experience more efficient may not function properly.
In addition to cookies, we and certain third parties may use other tracking technologies such as tags, beacons, and code scripts. These tools, which include IP addresses and other identifiers, help us to: (a) Monitor visitor activities on our site through analytics tools, (b) Understand user behavior to deliver personalized content and improve functionality, and (c) Collect information for security, performance analysis and content optimization.

Your Privacy Rights

You have the following rights regarding your Personal Information:

Right to Access: You can request access to your Personal Information.
Right to Rectification: You can request correction of inaccurate or incomplete information.
Right to Erasure: You can request deletion of your Personal Information, subject to certain exceptions.
Right to Restriction of Processing: You can request a restriction on the processing of your personal information.
Right to Data Portability: You can request a copy of your Personal Information in a portable format.
Right to Object: You can object to the processing of your Personal Information.

International Data Transfers
As a global company, we may transfer your Personal Information to countries outside your jurisdiction. We will ensure that any such transfers comply with applicable data protection laws.

Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect Personal Information from children under 13.

Do Not Track Signals
We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

Third-Party Behavioral Tracking
We allow third-party behavioral tracking.

Advertising
The advertising requirements can be summed up and put in place to provide a positive experience for users.

We don’t use Google AdSense Advertising on our website. These cookies are used to show advertising that is likely to be of interest to you based on your browsing habits. These cookies, as served by our content and/or advertising providers, may combine information they collected from our website with other information they have independently collected relating to your web browser's activities across their network of websites. If you choose to remove or disable these targeting or advertising cookies, you will still see adverts, but they may not be relevant to you.

Compliance

iOPEX Technologies Inc. complies with the following regulations:

CalOPPA Compliance: This Privacy Policy complies with the California Online Privacy Protection Act (CalOPPA).
CIPA Compliance: We comply with the California Invasion of Privacy Act (CIPA).
COPPA Compliance: We comply with the Children's Online Privacy Protection Act (COPPA)
CCPA Compliance: We comply with the California Consumer Privacy Act (CCPA), which provides California residents with specific rights regarding their personal information.
GDPR Compliance: We comply with the General Data Protection Regulation (GDPR), a European Union law on data protection and privacy.

California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or, at a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:

On our Privacy Policy Page

Can change your personal information:

By emailing us
By calling us

How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?
It's also important to note that we allow third-party behavioral tracking.

California Invasion of Privacy Act (CIPA)
In addition to the federal laws mentioned above, California residents are also protected by the California Invasion of Privacy Act (CIPA). The California Invasion of Privacy Act (CIPA) is a state law that protects the privacy of communications and provides California residents with specific rights regarding their personal information. In compliance with CIPA, we acknowledge and implement the following rights and practices:

Rights of California Residents

Right to Know: You have the right to know what personal information we collect about you, including:

Categories of personal information collected
Sources of personal information
Purposes for which the information is being used
Categories of third parties with whom we share the information
Any third-party tracking technologies or SDKs implemented on our services

Right to Delete: You have the right to request deletion of your personal information from our records, subject to certain exceptions required for legal compliance or legitimate business purposes.
Right to Opt-Out: You have the right to opt out of:
The sale of your personal information to third parties
Third-party tracking technologies and data collection processes
Any trap and trace processes that could capture your electronic communications

Protection Against Tracking Technologies

We disclose all third-party SDKs and tracking technologies implemented on our services
We provide clear information about how these technologies collect and use your data
We implement measures to prevent unauthorized trap and trace processes
We require explicit consent before enabling any tracking technologies that could capture electronic communications
We provide options to opt out of non-essential tracking and data collection

Communication Privacy Protections

We do not implement any unauthorized trap and trace processes
We protect against unauthorized capture of electronic communications
We ensure transparency in all data collection practices
We maintain strict protocols for handling any collected data
We provide clear notification of all monitoring or tracking technologies

Exercising Your Rights

You may submit requests regarding your CIPA rights through our designated channels
We will respond to your request within 45 days of receipt
We may extend this period by an additional 45 days when reasonably necessary, provided we notify you of the extension
We will verify your identity before processing any requests to ensure the security of your personal information

Compliance and Limitations

We maintain appropriate technical and organizational measures to protect your privacy rights
We regularly audit our systems to ensure compliance with CIPA requirements
We provide transparent disclosure of all tracking technologies and data collection processes
There may be certain exceptions and limitations to these rights as permitted by law

If you have any questions about your rights under CIPA, wish to exercise any of these rights, or need information about specific tracking technologies we use, please contact us using the information provided in the "Contacting Us" section below.

COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the United States consumer protection agency enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

We do not allow third parties, including ad networks or plug-ins, to collect PII from children under 13.

California Consumer Privacy Act (CCPA) Compliance
iOPEX Technologies Inc. complies with the California Consumer Privacy Act (CCPA), which provides California residents with specific rights regarding their personal information.

Your Rights Under CCPA
As a California resident, you have the following rights:

Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of the information, the purposes for collecting it, and the categories of third parties with whom we share it.
Right to Delete: You have the right to request deletion of your personal information that we have collected from you, subject to certain exceptions.
Right to Opt-Out: You have the right to opt out of the sale of your personal information. Please note that iOPEX does not sell personal information to third parties. You can also opt out of third-party tracking technologies and data collection processes.
Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA rights.

Exercising Your CCPA Rights
To exercise your rights under CCPA, please contact us using the details provided in the "Contact Us" section. We will verify your identity before processing your request. We will respond to your request within 45 days of receipt and may extend this period by an additional 45 days when reasonably necessary, providing you with notification of the extension.

General Data Protection Regulation (GDPR)
iOPEX Technologies Inc. complies with the General Data Protection Regulation (GDPR), a European Union law on data protection and privacy. We adhere to the following principles:

Lawfulness, Fairness, and Transparency: Personal data is processed lawfully, fairly, and in a transparent manner.
Purpose Limitation: Personal data is collected for specified, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes.
Data Minimization: We ensure that collected personal data is adequate, relevant, and limited to what is necessary in relation to the purposes for which it is processed.
Accuracy: We take reasonable steps to ensure personal data is accurate and, where necessary, kept up to date.
Storage Limitation: Personal data is kept in a form that permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed.
Integrity and Confidentiality: Personal data is processed in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organizational measures.
Accountability: We are responsible for and able to demonstrate compliance with these principles.

Your Rights Under GDPR
If you are a resident of the European Economic Area (EEA), you have the following rights concerning your personal information:

Right to Access: You can request access to your personal data that we hold.
Right to Rectification: You can request the correction of inaccurate or incomplete personal data.
Right to Erasure: You can request deletion of your personal data, subject to certain exceptions.
Right to Restriction of Processing: You can request restrictions on the processing of your personal data.
Right to Data Portability: You can request a copy of your personal data in a portable format.
Right to Object: You can object to the processing of your personal data.

To exercise these rights, please contact us using the details in the "Contact Us" section.

Others
When you visit or log in to our website, cookies, and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout

Fair Information Practices

In line with Fair Information Practices, we will take the following responsive action should a data breach occur:

Notify users via in-site notification within 7 business days.
Agree to the Individual Redress Principle, allowing individuals to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law.

CAN-SPAM Act
To comply with the CAN-SPAM Act, we agree to the following:

Not use false or misleading subjects or email addresses.
Identify the message as an advertisement in some reasonable way.
Include the physical address of our business or site headquarters.
Monitor third-party email marketing services for compliance if one is used.
Honor opt-out/unsubscribe requests quickly.
Allow users to unsubscribe by using the link at the bottom of each email.

Email Collection
We collect your email address to:

Send information, respond to inquiries, and/or other requests or questions.
Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
If at any time you would like to unsubscribe from receiving future emails, you can email us at solutions@iopex.com or follow the instructions at the bottom of each email.

Contact Us
If you have any questions about your rights under CIPA, wish to exercise any of these rights, or need information about specific tracking technologies we use, please contact us using the information provided in the "Contacting Us" section below. If there are any questions regarding this privacy policy, you may contact us using the information below:

iOPEX Technologies Inc.

1245 S. Winchester Blvd, Suite 309, San Jose,

California 95128 United States of America

solutions@iopex.com

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