Digital Experience Services

Make connections that last

Keep customers engaged with proactive, personalized experiences.

Data and Artificial Intelligence Solutions

Trusted by Industry Leaders

Outcomes

We're aligned - DX is more than a "nice to have"

Transformational Impact

75%

Reduced time to value

Idea to market

80%

Lower cost to adopt

15%

Higher CSAT to loyalty

Transactional Impact

40%

Lower cost to serve

35%

Lower cost to retain

25%

Churn reduction

50%

Higher speed to solve

Solutions

Design, develop, and deploy solutions

DX Transformation

Adapt quickly to changing customer needs with the right strategy and tools.

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DX Engineering

Implement the technology needed to accelerate business outcomes.

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DX Operations

Take control of all stages of the customer journey with iOPEX’s global competency centers.

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Why iOPEX

The perfect fusion of specializations

Operations, strategy, and AI solutions—it’s the trifecta that sets us apart.

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Case Studies

Our impact

Leading Wireless Network Provider Enhances Customer Experience by 40% with AI.

Witness our client's journey, a leading wi-Fi solutions provider, as they overcome operational challenges to elevate service delivery and drive unparalleled value.

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Networking Firm’s Product Support Team Reduces Escalation Cases by 70% with AI.

Discover how a top networking firm streamlined its product support, cutting escalation cases by 70% using AI-driven solutions.

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Cybersecurity Powerhouse Transforms CX Operations, Achieves >90% CSAT.

Transforming Cybersecurity Support into a Model of Efficiency and Success for a top American cybersecurity firm known for innovative digital solutions.

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Delight your customers

Improve retention and deliver AI-enhanced experiences.

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Insights

Related reading on DX

Transforming Customer Service with Large Language Models

According to Gartner, by 2025, 80% of customer service and support organizations will utilize generative AI technology to enhance agent productivity and elevate the overall customer experience (CX).

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Customer Experience Metrics that Drive Enterprise Value

More than 62% of businesses struggle to measure the ROI of their CX efforts, and 70% are unaware of how CX impacts their bottom line. Here are some key customer experience KPIs to measure and understand your customers better.

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iOPEX at TSIA World ENVISION 2024

Join iOPEX Technologies at TSIA World ENVISION 2024 as we unveil AI-driven solutions that redefine the B2B customer lifecycle. Learn more.

Read blog