Robotic Process Automation Ops | Use Cases | iOPEX

Biz Operations Automation

Explore the process areas in business operations and strengthen your automation capabilities

Front & Back Office Automation

Marketing & Sales

Lead Nurturing
Creating & Delivering Invoices
Updating CRM
Updating Scorecards
Sales & Services Support

Customer Relationship Management

Loading Customer Data
Retrieve Billing Data
Update User Preference & Information
Customer Support
Technical Support

Supply Chain Operations

Updating Inventory Records
Issuing Refunds
Compliance
Updating Vendor Records
Order Fulfillment

General Office Operations

Transaction Processing
Document Preparation
Account Maintenance
Client Services
Dispute Resolution
Customer Onboarding

Advertising Ops Automation

Direct Ad Operations

Campaign Pre-Launch Review
Asset Management
I/O Implementation
Creative Implementation
QA Testing
Post Launch Verification

Programmatic Operations

Campaign Creation
Creative Trafficking / Swapping
Ad Tag Publishing
Media Buying
Private Marketplace Management

Performance Management

Delivery Optimization
Inventory Management
Optimized Targeting
Campaign Modifications
Creative Updates
Yield Management

Reporting, Billing and Reconciliation

Delivery Reports Ad Campaigns
Billing
Revenue Tracking
Viewability
Reconciliation
ROAS By Channels

Support & Resolve

Creative Troubleshooting
Ad Tags System
Technical Issues
Reporting Discrepancies

Process Improvement

Order Management
Assurance Testing Process
Escalation Process
Affiliate Partner Management
Advertiser / Agency Mgmt.
Internal Communication

Ad Stack Strategy

Ad System Evaluation
New Products / Services Evaluation
Ad Server Set up
Ad Server Migration
New Ad Tag Architecture
Platform Integration

New Product Testing

Responsive Ad Designs
Cross-Platform Implementation
User Acceptance Testing

Recent Success

Create Scale With Automation Center Of Excellence Blog Banner

The Client: World's Largest Telecommunication Company

Business Challenge

High exposure to safety and security risks due to non-compliance and irregular maintenance. Issues in Billing and expenses tracking were the major challenges for the client.

iOPEX Solution

RPA was implemented with bots to monitor contractual terms and conditions for vendors & contractors without SLA deviations. iOPEX also suggests auto check of stock qty of admin supplies and auto-generation of purchase order based on contractual terms & pricing. An effective process for assets maintenance was ingested.

Business Impact

TAT for Contract renewal was reduced from 5 working days to 2.
99% of equipment uptime and was an all-time high.
Billing and expenses were streamlined, and leaks were eliminated.

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