Case Studies

iOPEX revolutionized TAC operations for a $75B+ security and network provider, achieving over 60% efficiency gains with operational expertise and AI engineering.

January 29, 2025

Customer Support

Scaling Operations and Sustaining Service Excellence for a Growing Personal Care Chain

Discover how iOPEX helped a leading US personal care chain revamp its customer support operations, reducing wait times, improving service quality, and enabling business scalability.

January 30, 2025

Digital Engineering

UK Telecom Leader Recovers Over £35M in Revenue Leakage with AI-Driven Contract Assurance

iOPEX deployed an AI-enabled unified solution with a strategic workflow to resolve revenue leakage for a leading telecom provider in the United Kingdom.

January 27, 2025

Customer Experience

Cybersecurity Powerhouse Transforms CX Operations, Achieves >90% CSAT

Transforming Cybersecurity Support into a Model of Efficiency and Success for a top American cybersecurity firm known for innovative digital solutions.

January 27, 2025

Customer Experience

Global Cybersecurity Provider Unlocks 75% TAC Efficiency with Smart AI Integration

Learn how a leading cybersecurity firm transformed its Technical Assistance Center (TAC), achieving remarkable efficiency through iOPEX's AI-driven solutions.

February 3, 2025

Process Automation

AI-Powered Automation Helps Incident Management Firm Cut Cloud Migration Time by 71%

iOPEX delivers integrated solutions, boosting process accuracy and team efficiency. Managing 50% of the client's global tech support, we offer tailored support for Enterprise Technical Services.

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