.svg)
iOPEX is the new-age technology partner for organizations looking to grow their business with our innovative, consistent, and quality IT services. We enhance the speed and quality of operations by bringing a balanced mix of process standardization, quality assurance, and automation to our client's businesses.
The Client
The client is one of the biggest telecommunications services providers in the UK, with operations in around 180 countries with 106,400 employees globally.
The Challenge
The client was facing rising costs for their incident management support centre. To increase productivity and reduce operation costs, the client engaged iOPEX to design and implement an automated solution.
