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The client was measuring the quality score of customer satisfaction through manual reporting and auditing which consumed more time and was prone to errors due to inaccuracy of data sets.
The Client
The client is a leading US-based home automation company providing solutions for wireless security cameras.
The Challenge
To create a strategic quality platform that is tailored fit to focus on measuring the client’s core competencies and compliance.
To know more about how iOPEX addressed the challenge of manual processes for quality measurement, download the case study now.
