Analyst Recognition

iOPEX Recognized in the HFS Horizons: Agentic Services, 2026

Discover how iOPEX is empowering enterprises to overcome operational inefficiencies by embedding AI agents directly inside the workflow itself.

The "HFS Horizons: Agentic Services, 2026" report evaluates service providers on their ability to deliver AI-led agentic services that augment human capabilities and optimize enterprise decision-making. In this inaugural assessment, iOPEX has been recognized as a Horizon 2 Enterprise Innovator, highlighting our ability to enable end-to-end organizational alignment across the front, middle, and back offices.

HFS commends iOPEX for "its strong domain expertise (particularly in TMT, healthcare, and retail)" and embedding "governance, privacy, and explainability directly into its agent operations through its AgentOps framework." By leveraging our flagship ElevAIte platform, consisting of our Agentic AI Studio, Runtime Platform, and Data Studio, we help organizations integrate low-code agent creation, cross-system orchestration, and policy-based governance directly into their core business operations.

David Cushman

Executive Research Leader, HFS Research

“iOPEX is bringing domain expertise, technical acumen, and a strong win-win gain-sharing game to agentic services. And, as you'd expect of the firm's Ops DNA, a robust framework for AgentOps.”

Shiva Ramani

Chief Executive Officer, iOPEX

"The enterprises winning with AI today are the ones where an always-on intelligence layer is embedded into operations, not layered on top of it. At iOPEX, we've built our entire approach around that conviction: Intelligence as a Service, outcomes as a commitment, and cost that declines every quarter for clients. This recognition from HFS affirms our structurally different approach to transforming enterprise business functions with embedded intelligence."

Inside the Report: The Future of Agentic Services

Download the inaugural HFS report to uncover the critical market shifts, scaling secrets, and operating models defining the next era of enterprise AI.

The Shift to Services-as-Software

Discover why the industry is shifting away from labor-centric models toward Services-as-Software. Learn how leaders are embedding intelligence directly into workflows to deliver scalable, software-driven outcomes.

Moving from AI Pilots to Production

Discover how enterprise leaders are cracking the code by solving the governance, trust, and data fragmentation barriers that prevent agents from achieving true operational autonomy.

Redesigning the AI Operating Model

Uncover why redesigning operating models, decision rights, and accountability is the critical next frontier for scaling agentic services.

Download the Report

Thanks for submitting the form. We’ll share the Report link with you shortly.

Oops! Something went wrong while submitting the form.

Ready to explore?

Let's see what Agentic AI looks like ‍for your enterprise operations.

No generic roadmaps. No endless research projects. Let's discuss how iOPEX's Agentic intelligence layer embeds trust, privacy, and continuous optimization into your workflows to drive real business value. That's where we start.

Start a conversation

What We Run