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Join Us at TSIA World Envision 2024
Reinventing Customer Service
With ElevAIte GenAI Platform
iOPEX leverages Generative AI and AI-powered solutions to deliver data-driven digital operations, seamlessly integrating front-office and back-office processes for CX leaders. Our solutions enhance efficiency, deliver actionable insights, and contribute to sustained revenue growth. Harness the power of hyper-automation, AI tools, and scalable AI-driven process optimization for a transformed customer experience.
Capabilities
Proven Strategies in Action
AI-Led CX Solutions
Operational Use Cases
AI-Driven CX Excellence
Generate Continuous Value
Streamlining and automation of current support operations with iOPEX AI toolkit to achieve productivity & efficiency gains 40%+ and deliver a frictionless experience.
Harvest actionable intelligence about products, services, and customers towards continuous improvement in customer engagement.
Identify new avenues and offerings of growth. With iOPEX AI toolkit, improve customer retention.
Improve timely and effective issue resolution with elevAIte Gen AI, fostering positive experiences and customer loyalty.
Customer Proof Points
Case Studies
Learn how multiple transformation projects, including implementing AI tools, addressed the client's operational challenges, improved resource allocation, reduced TAT, and enhanced customer experience.
By optimizing processes and leveraging AI, iOPEX helped the client achieve 40% faster case resolution, increased productivity, and reduced cost-to-serve without compromising customer experience.
Delivered efficiency in TAC, with 60% of cases resolved through auto-remediation. AI implementation yielded streamlined support workflows, proactive customer engagement, and enhanced security posture.
elevAIte platform streamlines change management and cloud migration processes for a large-scale enterprise, enhancing speed to resolve, reducing cost to serve, and improving tech staff productivity.
