Join Us at TSIA World Envision 2024

Transforming B2B Customer Lifecycle with AI-Driven CX Solutions

Join Us @ TSIA World Envision 2024

October 21 – 23 | Las Vegas

Accelerating CX Innovation

iOPEX empowers businesses with AI-led CX transformation solutions designed to enhance retention, optimize operations, and drive efficiency-resulting in improved customer satisfaction and cost savings.

Reinventing Customer Service

With ElevAIte GenAI Platform

iOPEX leverages Generative AI and AI-powered solutions to deliver data-driven digital operations, seamlessly integrating front-office and back-office processes for CX leaders. Our solutions enhance efficiency, deliver actionable insights, and contribute to sustained revenue growth. Harness the power of hyper-automation, AI tools, and scalable AI-driven process optimization for a transformed customer experience.

Discover How to Transform Your CX

GenAI Deployment Guide

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Driving Digital Transformation

Capabilities

AI Engineering

Custom AI tools for businesses
AI-powered insights and tools

Digital Operations

Automating workflows and processes
Integrating AI with existing systems

Hyper-Automation

Automating complex and repetitive tasks
AI-driven process optimization

Data & Model Engineering

Predictive modeling and analysis
Turning data into actionable insight

Proven Strategies in Action

AI-Led CX Solutions

Scalable Revenue Operations

Optimizing sales engines
Automating sales and lead generation
Improving sales forecasting with AI

Steamlined customer operations

Automating customer service processes
Reducing inefficiencies in customer support
Streamlining customer interaction touchpoints

Customer success

AI-powered account management
AI-powered retention and renewal

Insights & Analytics

Analyzing customer behavior for better offering
Personalizing customer experiences

Operational Use Cases

AI-Driven CX Excellence

Customer & Agent Assist

Self-service Chat Bot
Purchase Experience
Copilot
Transcription
Upsell Advisor
Training
Quality Management
Real-time Guidance

Customer Intelligence

Offer Targeting Platform
Churn Prevention
Next Best Action
Compliant Prevention
Offer Targeting
Product Recommendation
Recommendation, LTV Models
UI Personalization

Pricing & Supply Chain

Promotion Optimization
Price Optimization
Price Engine
Inventory Optimization
In-Store Replenishment
Inventory Management
Manufacturing Risk Modeling
Fuel Distribution Control

Operations Assist

Retention Intelligence
Sentiment Analysis
Pricing Guidance
Product Intelligence
Workforce Management

Product Discovery

Visual Product Search
Semantic Vector Search
Semantic Search & Merchandising
AI: Recommendations & Visual Attribution
Price Checks

Finance & Risk Management

Commercial Finance
Sales & Partner Finance
Ad Fraud Protection
Fraud Detection
IT Anomaly Detection

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Business Outcomes

Generate Continuous Value

Operations efficiency

Streamlining and automation of current support operations with iOPEX AI toolkit to achieve productivity & efficiency gains 40%+ and deliver a frictionless experience.

Insights

Harvest actionable intelligence about products, services, and customers towards continuous improvement in customer engagement.

Revenue

Identify new avenues and offerings of growth. With iOPEX AI toolkit, improve customer retention.

Customer Loyalty

Improve timely and effective issue resolution with elevAIte Gen AI, fostering positive experiences and customer loyalty.

Customer Proof Points

Case Studies

Transforming CX Operations: Power of Efficiency and Customer Satisfaction

Learn how multiple transformation projects, including implementing AI tools, addressed the client's operational challenges, improved resource allocation, reduced TAT, and enhanced customer experience.

Efficiency Gains in TAC Ops | Security Platform Solutions Provider

By optimizing processes and leveraging AI, iOPEX helped the client achieve 40% faster case resolution, increased productivity, and reduced cost-to-serve without compromising customer experience.

Frictionless Efficiency in TAC with Operational Expertise & AI Engg.

Delivered efficiency in TAC, with 60% of cases resolved through auto-remediation. AI implementation yielded streamlined support workflows, proactive customer engagement, and enhanced security posture.

Integrated Solutions for Enhancing Process Accuracy & Team Efficiency

elevAIte platform streamlines change management and cloud migration processes for a large-scale enterprise, enhancing speed to resolve, reducing cost to serve, and improving tech staff productivity.

Let's Innovate