Discover how iOPEX helped a leading digital advertising platform boost productivity by 93% through a Network Operations Center (NOC), enabling faster resolutions and better customer service delivery.
About the Client
The client is the world's largest independent omnichannel sell-side advertising company. It operates a supply-side platform (SSP) to help publishers manage ad inventories and generate revenue across various platforms.
The Challenge
With a rapidly expanding user base, the client needed to provide support and operational services beyond standard office hours and weekends while meeting stringent SLAs. The current infrastructure has limited resource availability, which led to longer resolution times, impacting overall customer and employee experience.
iOPEX Solution
iOPEX deployed a 24/7 Network Operations Center team and advanced alert management tools. By automating manual tasks and having a dedicated NOC, our solution streamlined incident response and management, allowing the client's in-house teams to refocus on critical tasks.
The Impact
With iOPEX's NOC, the client saw a decrease in alert resolution time from 29 hours to 2 hours to just 2 hours and an 8.6% drop in critical alerts.
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