Discover how a global leader in incident and event management revolutionized its operations through AI-driven process automation. iOPEX's innovative solution streamlined workflows, significantly reducing resolution times and boosting team productivity.
About the Client
Serving approximately 15,000 enterprise customers worldwide, the client is a premier provider of incident and event management solutions. Their big data platform excels in collecting and managing massive volumes of machine-generated data for business analytics, compliance, and security.
The Challenge
The client's change management and cloud migration processes, while structured, were hindered by manual efforts across multiple non-integrated systems. This led to time-consuming operations, potential for errors, and reduced team efficiency.
iOPEX Solution
Leveraging the proprietary Gen AI elevAIte platform, iOPEX developed a comprehensive solution that eliminated process friction and enhanced accuracy to boost support team productivity.
The Impact
The solution helped the client reduce cloud migration time from weeks to days and boosted team productivity by 43%. All this was achieved without additional IT infrastructure, optimizing cost-to-serve.
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