The Client
Our client is one of the leading healthcare staffing companies with a platform connecting healthcare professionals to healthcare facilities in the United States.
The Challenge
The following are some of the significant business challenges faced by our client:
- Onboarding the healthcare professionals involved multiple processes like documentation, HR processes, administrative costs, and more which consumed a lot of time and effort.
- Velocity of deployment - The client needed faster TAT to improve patient service in a time-sensitive, and dynamic environment.
- Challenges in finding the right healthcare professional, balancing multiple inputs, and competing priorities between stakeholders influenced the decision-making processes.
- The client was handling compliance management manually, which resulted in high compliance costs.
- The billing and invoice disputes occurred as a result of accounting errors and lack of clarity.
To know more about how iOPEX addressed these challenges and helped the client to provide better customer support, download the case study now.
