iOPEX used AI-based tools to make the process more efficient and save costs for the client.
About the Client
The client is a US-based Marketing Technology company delivering products that enterprises use to elevate their growth and success. Powered by machine learning and integrated data platforms, the client's technology serves tens of thousands of businesses globally.
The Challenge
The client required advanced technology implementation and expert engineering teams to take over and enhance their overall support efficiency across the customer lifecycle. Solving this challenge would also help them focus on product enhancements and solution innovation.
iOPEX Solution
iOPEX implemented a 24/7 Network Operations Center, integrating advanced tools for monitoring, cloud management, chat operations, and scripting. This comprehensive approach optimized processes and reduced costs, enabling the client to streamline operations effectively.
The Impact
Our solution allowed the client’s engineering team to concentrate on high-value projects, reducing noise alerts by 20% and saving 160 manhours monthly.
Download the case study now to learn more about how iOPEX provided extended support and added value in terms of process optimization and automation.
