Learn how a leading cybersecurity firm transformed its Technical Assistance Center (TAC), achieving remarkable efficiency through AI-driven solutions. Leveraging operational expertise and AI engineering, iOPEX transforms support services for unparalleled outcomes.
About the Client: Headquartered in North America, the client is a global provider of platform solutions for Network Security, Cloud Security, and Security Operations. It strives to deliver outstanding cybersecurity risk solutions to its clients and partners through innovation, niche expertise, and unparalleled service.
The Challenge: Faced with vulnerabilities in their flagship product, the client anticipated a surge in support requests. They sought a scalable, rapid-response framework to maintain service excellence and mitigate security risks effectively.
iOPEX Solution: Through innovative AI integration, iOPEX customized and deployed an advanced model to automate support workflows.
The Impact: The client achieved a 75% increase in TAC efficiency, reducing issue resolution times from days to hours. Streamlined support workflows freed up resources for high-priority tasks, improving overall customer satisfaction.
Interested to dive deeper for detailed insights into the project's implementation and outcomes? Sign up below to download the full case study.
