Explore how a leading communications company optimized its Logistics and Returns (L&R) operations, achieving significant improvements through AI-driven solutions. By leveraging the proprietary GenAI framework - elevAIte, iOPEX optimized processes for outstanding efficiency and agent support.
About the Client
A global leader in networking and communications, the client manages a vast logistics network, handling hundreds of thousands of customer returns annually across North America.
The Challenge
The client faced escalating issues with inconsistent RMA handling, leading to delays, increased costs, and potential revenue loss. They needed a robust solution to streamline their operations and ensure consistent, efficient returns management.
iOPEX Solution
iOPEX deployed an AI-powered solution specifically tailored to address the complexities of the client’s logistics and returns processes. The integration of AI provided real-time guidance, standardizing workflows and significantly improving operational efficiency.
The Impact
The AI-driven approach led to a significant increase in First Contact Resolution, a marked reduction in process inconsistencies, and enhanced overall efficiency without any additional resource allocation.
Want to explore the entire strategy and detailed outcomes of this AI-powered transformation? Sign up below to download the complete case study.
