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Consumer technical support services and their types: Consumer technical support can be defined as the type of service provided by a company to resolve any technical issues faced by their customers, that can be from a simple login issue to repairing or replacing a system’s hardware. Some of the major consumer technical support services include:
Today, no enterprise has to be whip-smart to realize the countless possibilities arising out of the profusion of data. If corralled, analyzed, and put into action in a highly methodical manner, big data can alter contact center operations radically for the better. When issues gall customers, contact centers are the essential ports of call for them.
In recent times USA Inc. is under extreme pressure than ever before, given the following economic environment. Strengthening of the $ - With the U.S. dollar considerably strengthening against other major currencies in recent months, margins on exports of goods and services have been strained. Companies are seeing a straight reduction of 10-12% on their bottom line, on account of non-dollar-denominated invoicing.
SOX compliance is ripe for automation. Here is how you can inculcate Intelligent Process Automation (IPA) into your audit process. This will not only drive down your costs but also reduce errors and help you reuse your time on more strategic activities in place of the tedious process of manual SOX compliance.
RPA enables a business to realize a 10-25 percent increase in cost savings, potentially scaling to 30-50 percent with AI-enhanced RPA - Morgan Stanley....
Please see that there are numerous online shopping websites available but why do only a few stand out? – it's not just because of their quality products and better pricing strategies but for their exceptional customer service which allows customers to do repeated shopping and spread their experience through word of mouth.
Close to 50% of all back-office tasks can be automated, declares Shiva Ramani, CEO iOPEX Technologies. And bots (short for software robots, or programmes) making some human activity redundant is not a future possibility. The Chennai-based iOPEX is currently offering its clients a tariff plan for use of its bots, across ‘simple, medium and complex’ categories,
For many organizations, COVID-19 has been both a wake-up call and a point of reflection about the need for digital transformation across industries. During this time of disruption, hyper intelligent automation (HIA) has played a key role in future-proofing critical operations, streamlining back-end processes and providing high-quality customer experiences.
As a key enabler of digital transformation, the adoption of intelligent automation (IA) technology is increasing across geographies and industries. Companies that have derived business value from robotic process automation (RPA) are now embarking on automating business-critical processes by leveraging artificial intelligence and machine learning.
Automation is taking businesses by storm and is at the epic center of digital disruption. Process automation is a journey, and a Center of Excellence (CoE) can help grow your process automation footprint for long-term strategic gain and ROI.
