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Digital Operations
Front Office

Customer Support

Keep pace with your digitally empowered customers by providing a unified experience in their service journey and offer an integrated, intuitive, and automated cross channel service model

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Deep thought


Reimagining your service operations through digital technology enablement and complimenting with care driven human touch is a game changer in today’s digitally driven market

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How Automated IVR and text messaging system can improve your customer service?

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Would you take the extra mile to establish the best customer support for your Organization?


Operational Outcomes


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Omni Channel Experience
Provide a seamless, modern, and interactive multichannel support experience powered by conversational AI, data intelligence and real-time analytics for maximum lifetime value
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Increased Accessibility
Offer customers the comfort of uninterrupted service by creating always-on conversational interfaces via AI, automation with ability to turn on the real human experience real time
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Personalized Assistants
Integrate self-service, personalized chatbots and IVR powered by ML/AI for an improved automated response & call back features to enhance customer support and resolution
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Assisted Automation & Upskilling
Use Natural Language Processing enabled bots to handle routine customer interactions and assist live agents in helping customers with more complex issues
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Real Time Operation Analytics
Turn on the analytics to measure your transaction’s digital adoption and weigh it against your service and customer experience real time
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Redefined Customer Support

Enable digital operations for a unified and elite membership experience using integrated platforms that provide real-time communication ability, social insights and multilevel experiences


Our Approach

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Engaging User Experience
We create high quality user and consistent interactions that are credible, aimed toward reducing customer effort to success and ensure consistent experience across all touchpoints
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Multi-Channel Customer Interactions
We provide convenience and accessibility to customers through omni-channel and self-service communication choices that also differentiates and gives you an edge over your competition
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Remote Monitoring & Servicing
We facilitate remote monitoring and maintenance of connected devices and apply a predictive maintenance approach with the right solutions to save operational cost and improve customer satisfaction
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Nurture Customer Communities
We help in reducing call volumes, developing improvement ideas and creating compelling resolution medium by building a strong, consistent, brand focused customer community
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Loyalty Creation
We drive customer engagement and loyalty using digital support and self-service channels that offer customers convenience, unified experience, and efficiency, and also ushers them along the improved NPS path

Our Expertise


Our digital worker along with human experts will create a customized customer service approach to improve CSAT and NPS scores and deliver superior customer engagement services through varied communication channels to generate higher brand value through

  • Customer Inquiry
  • Order booking
  • RMA
  • Customer retentions
  • Technical support


Key Metrics

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500K +/Month
Support Transactions (Calls | Chats | Email)
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60K+ / Month

VIP Transactions Or Corporate Escalations Handled

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Average Quality Scores On Both Internal And External Audit

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Service Level Management With Abandon Rate Of < 5%

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NPS Score Across All Service Engagements


Tools & Technologies

Avaya Cms
Live Chat
Oracle Service
Nice Incontact
Zoho Desk
Modernise your customer support experience and operations with us