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iOPEX Careers

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A recent Forbes report states that employees who feel their voice is heard are 4.6 times more likely to feel empowered to perform their best work.

We at iOPEX strongly believe in having the voice of the employees prevail across the organization. Our goal is to create a work environment that is inclusive, empathetic, and, more importantly, aware. iOPEX supports and nurtures personal growth among employees and provides equal opportunities to all deserving candidates.

As a company on the path of exponential growth (iOPEX has grown 90% in last two years and planning to grow 100% in next two years, there is a plethora of exciting opportunities across our offices globally.

iOPEX is a flat organization and we believe that our success has been a result of excellent teamwork and dedication among our employees.

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Life at iOPEX

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A company making waves in the 21st century, iOPEX encourages budding talent to have a voice in the organization. We envision and practice a workspace that has transformed into a learning hub for passionate young leaders looking to advance in their careers. Our management leaders act as mentors for our employees and are there to guide them through their short-term and long term goals.. Pursue your path of excellence in any field from automation, software development, networking and security, DevOps, digital operations, campaign management, technical support, among others.

While career growth is an important aspect, iOPEX also understands the need for work-life balance and securing all our employees' mental health. We promote a healthy work environment within office hours while also focusing on team building and employee participation through corporate retreats. From planning fun outings to put the mind at ease and creating memorable holidays for our employees, iOPEX is focused on ensuring employees' participation beyond the confines of the office environment.

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Culture

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iOPEX firmly believes in building relationships. To create a healthy and positive work environment, we encourage all our employees and managers to step outside the cubicle to forge lasting friendships that grow beyond the confines of a regular office interaction. iOPEX is a flat organization and fosters an open-door policy. The senior leadership and the Founders are approachable and are available for anything that may require their direct and urgent attention.

At iOPEX, we focus on creating a work environment that allows the free flow of conversation. To that end, all our office spaces have spacious lounges that allow brainstorming sessions within teams, a cafeteria for co-workers to turn into friends over steaming cups of joy; we have one of the best office spaces to work from.

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Diversity & Inclusion

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iOPEX is deeply committed to building a diverse and inclusive workforce. As a global company, we believe in bringing people of all sectors to be part of our working community. While our workforce is a testament to our strong diversity policy, iOPEX is also a frontrunner in empowering women. From digital marketing to software engineering, from Finance to Human Resources, iOPEX has a proven record of having women leading these teams.

At iOPEX, we also believe and implement equal pay across departments. When the globe is petitioning for equal opportunity and pay at work, iOPEX makes it a reality by creating a positive and approachable work environment and job interviews that put talent and merit before caste, color, or gender.

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Job Openings

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ServiceNow Developer

Chennai , India
Apr 26 2021
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ServiceNow Developer

Chennai , India
Apr 26 2021

Description

Roles and Responsibilities: • Client Requirement gathering & development • Testing & deployment based on sprint cycles • SNOW configuration & Maintenance (Production & Testing Builds) • SNOW integration & Version upgrade of Production environment • Addressing of day to day issues via Incidents, Change & Problem management • Analysis of used cases for automation • KB creation of used cases • customer reporting & environment changes based on various customer requirements

Eligibility

Skills:

  • Really good Rest API Integration experience with Servicenow
  • “Customer Service Management – CSM”
  • Service Portal in Service Now
  • Basic understanding of ITSM, ITOM & ITBM
  • Languages: REST API, Javascript & HTML, CSS & Angular JS, Jelly Script

Experience & knowledge:

  • Overall, 3 to 5 years of experience in Servicenow development & Modules & Rest API
  • 2 to 3 years’ experience in REST API development & integration various other application to SNOW
  • Service Now Certified System Administrator & ITIL Foundation Certified IT Service Management will be an added advantage.
  • Sound knowledge on Service-Now IT Service Management Modules such as Incident, Problem, Change, Asset, Configuration, Service Request and Service level Management.
  • Hands on experience in Service-Now Implementation, Configuration, Customization, Customer On-Boarding, #O_SNAP implementation, Upgrades and Domain Separation, ITOM especially clou
  • Knowledge of Business Rules, Client Scripts, Script Includes, Web Service, Orchestration, Discovery, SCCM, CMDB, Service Level Agreements (SLAs) and Service Portal as well.
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Recruiter – EU & UK

Chennai , India
Apr 26 2021
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Recruiter – EU & UK

Chennai , India
Apr 26 2021

Description

Your day-to-day roles and responsibilities will include the following: • Conducting Interviews and Filtering candidates for open positions via calls. • Scheduling Interviews and Follow- up with candidates. • Coordinate with Candidates and Account Managers. • Sourcing & Screening of candidates through Job Portals, Social Platform, emails, professional networking, and head hunting. • Develop and update job descriptions and job specifications. • Responsible to work on Contract, Permanent & C2H (Contract to Hire) position. • Prepare recruitment materials, post jobs and sending Emails to relevant sources. • Screen candidate resumes and job application / helping in recruitment processes. • Achieve the organizational goals and personal targets. • Managing complete recruitment process for sourcing the best talent to the company within set timelines. • Maintain contact with the offered candidates till their joining and completing the formalities. • Flexible & result oriented. • Communicating with all candidates on a regular basis. • Candidate should be well- versed in HR Policies and Company s Act.

Eligibility

Mandatory Skills:

·        Candidates must possess excellent communication skills both verbal and written.

·        Must be a strong head-hunter.

·        Well versed with LinkedIn.

·        Must have experience/understanding in UK, EUROPE, or USA Regions.

Qualification: Graduates/ Undergraduates (UG)/ Post Graduation (PG)

Shift: UK Timing (12.30-9.30 PM)

Notice Period: Preferably Immediate to 15 days max.

Experience: 1-3 years max.

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TAC Engineer- L2/L3

Krakow , Poland
Sep 19 2021
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TAC Engineer- L2/L3

Krakow , Poland
Sep 19 2021

Description

We are looking for a Support Specialist with support case management experience to handle level 2 & level 3 TAC support for our leading customer. Incumbent will support various end customers, in resolving their technical issues or escalate to proper stakeholders. In this role you will be managing cases from various end customers across the geography using the case management tool, via web-based portal or via incoming call. You will be working with multiple internal tools to resolve the issues as per the SLA/KPI. You are also expected to have a high case management understanding. Location: Krakow and Romania

Eligibility

Technical Skills

  • Excellent customer-facing communication skills
  • Strong knowledge of networking concepts and ability to troubleshoot complex networking issues across multiple OSI layers
  • Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)
  • Authentication systems such as LDAP, MS AD, SAML, etc
  • Knowledge of protocols such as TCP, UDP, HTTP, FTP, DNS, DHCP, etc.
  • Familiar with operating systems such as Linux, Windows, and Free BSD
  • Network troubleshooting experience - Familiarity with tools such as Ping, Traceroute, MTR, and Network Protocol Analyzers such as tcpdump, Wireshark, Web debugging tools like fiddler, netmon, etc.

Our Requirements:

  • Bachelor’s degree
  • Minimum 1 year in the relevant field
  • Understanding of case management operations and process.
  • Demonstrated ability to collaborate cross-functionally with multiple teams and stakeholders.
  • Demonstrated ability to adapt to new tools and learn quickly.
  • Be self-motivated, organized, and work independently in a fast-paced, dynamic environment.
  • Excellent written and verbal communication skills for the purpose of communicating with customers of any level.

What we offer:

  • Multisport card
  • Private health insurance
  • Subsidized meals
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Team Lead / Assistant Manger

BENGALURU , India
Apr 26 2021
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Team Lead / Assistant Manger

BENGALURU , India
Apr 26 2021

Description

Job Role: 1. To manage the day-to-day operations with a team of TAC engineers and meet the required service levels, quality and productivity 2. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team 3. Acts as a point of contact for the resolution of customer escalations, inquiries, and complaints from external and internal customers. 4. Suggest process improvements, Value Adds and Improvement plans as required 5. Attend Weekly Review with Client 6. Ensure all Company policies and procedures are implemented consistently and fairly 7. Implement best practices on the floor 8. Monitoring, coaching and feedback, the responsibility to ensure Top-notch customer experience in every call. 9. Act as an interface between the team and the management and all Support functions so that the team operates smoothly at the highest efficiency and within the prescribed norms. 10. Compliance to log-in, log out & scheduled breaks of agents 11. Conducting performance appraisal for the team

Eligibility

Experience and Education:

  • Bachelor’s / Master’s degree
  • Over 5 years of experience.

Skills:

* Knowledge in Networking concepts is a plus * Must be a Team Player* Excellent Verbal & Written Communication skills * Mentoring & Coaching skill * Presentation and Reporting Skill * Team Building and Leadership skill * Proficient Excel skills*Good Analytical and Logical Thinking*


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Operations Manager

BENGALURU , India
Apr 26 2021
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Operations Manager

BENGALURU , India
Apr 26 2021

Description

Roles & Responsibilities. 1. To manage the day-to-day operations with a team of TAC engineers and meet the required service levels, quality and productivity. 2. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team. 3. Acts as a point of contact for the resolution of customer escalations, inquiries, and complaints from external and internal customers. 4. Suggest process improvements, Value Adds and Improvement plans as required. 5. Attend Weekly Review with Client 6. Ensure all Company policies and procedures are implemented consistently and fairly. 7. Implement best practices on the floor. 8. Monitoring, coaching and feedback, the responsibility to ensure Top-notch customer experience in every call. 9. Act as an interface between the team and the management and all Support functions so that the team operates smoothly at the highest efficiency and within the prescribed norms. 10. Compliance to log-in, log out & scheduled breaks of agents. 11. Conducting performance appraisal for the team 12. Mentor team members to bring out the best among them. 13. Conduct periodic appraisals and publish reports/dashboards to management. 14. Should undertake overall people management for the team.

Eligibility

Required

  • 8-12 Years of experience
  • Bachelor Degree
  • Open to work in US Shift

Competencies

  • People management
  • Drive Team/Site/Org Level Metrics
  • TAC Operations
  • Client Interaction
  • Performance Management
  • People Management
  • Client Management
  • Queue Management
  • Escalation Management
  • MIS and reporting

Other Skills

Excellent Verbal & Written Communication skills Mentoring & Coaching Presentation Skills Reporting & Analytical Skills Team building & Leadership skill

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SERVICE ASSURANCE / SERVICE DELIVERY ENGINEER (TIER2/ Tier 3)

Chennai/ Philippines/ Malaysia , India
Apr 26 2021
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SERVICE ASSURANCE / SERVICE DELIVERY ENGINEER (TIER2/ Tier 3)

Chennai/ Philippines/ Malaysia , India
Apr 26 2021

Description

Eligibility

  • Role – Domain Expert (L3) / Sr. System Engr (L2)
  • Location – Chennai (Ambit IT park) / Bangalore (Cessna Business Park) / Philippines / Malaysia
  • Shift Timing – Rotational Shift
  • Experience Range – 4-10 Years
  • Employment type - Fulltime

Skills required:

  • Good in BGP Protocols
  • Good in Routing & Switching
  • Knowledge in either Load balancer / Firewall
  • Wireless configurations
  • Basic knowledge in ITIL Process

Roles & Responsibilities:

Mandatorily expertise knowledge required on DMVPN, Multi GRE, Site - Site, SSL VPNs (On ISR, CSR and various other models of routers) and routing protocols (Eigrp, BGP)

  1. Should be able to run and analyze the captures on routers. Firewall devices.
  2. Should be well versed with VRF's and Inter VRF routing
  3. Should be well versed on Wireless LAN controllers
  4. Thorough knowledge on Switches (Nexus (5kand 9k) and Stack switches)
  5. Should be well versed in upgrade the Firmware / IOS versions
  6. Should be able to coordinate with Field Engineers, NCR, Local technicians
  7. Good knowledge on DHCP / DNS
  8. Should be able to document it in right manner.


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BluePrism - RPA Developer

Chennai , India
Apr 26 2021
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BluePrism - RPA Developer

Chennai , India
Apr 26 2021

Description

Eligibility

  • Design, develop, and configure Robotic Process Automation (RPA Software Systems to meet end-to-end requirement).
  • Develop and implement standard engineering practices, as well as provide detailed documentation upon project completion.
  • Candidate should have hands on experience in Blue prism(RPA).
  • To develop robotics solution using multiple technology tools available.
  • Designing Rapid Automation process solutions in accordance with standard design principles and conventions.
  • Understand solution design document and accordingly create process automation solution.
  • Developing, configuring programs, scripts and objects that are efficient, well structured, maintainable & easy to understand.
  • Stay up-to-date with the RPA technology to add value to the project
  • Hands on Experience in Citrix Application / Surface Automation

Years of experience: 2 to 7 years.


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TAC Engineer ( Network & Firewall Support - L2)

BENGALURU , India
Sep 19 2021
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TAC Engineer ( Network & Firewall Support - L2)

BENGALURU , India
Sep 19 2021

Description

Eligibility

• Fair knowledge on basic networking protocols such as ARP, IP, ICMP, DNS, DHCP, FTP, HTTP, etc.., are mandatory
• Complete understanding of the basic network packet flow along with various header formats (Ethernet, IP, TCP, UDP, etc..,) are essential
• Ability to troubleshoot scenarios with respect to NAT, IPSec, SSL, Certificates, etc.,
• Basic to Intermediate level of expertise on routing and switching is compulsory
• Must possess packet level understanding of the various protocols, implementation and their behavior.
• Should be strong in TCP/IP concepts, networking with good trouble shooting skills
• Knowledge on the various common Threats/Attacks and their mitigation techniques would be beneficial. 
• Must be able to articulate real time network scenarios along with a strong ability to independently debug broad, complex and unique networks.

Education: Graduation mandatory

Years of experience: 1 to 6 years.

Excellent communication skills

Willingness to work in US time zone

Preferred certifications:

Candidates with combination of at least 2 certifications from the below mentioned lists are likely to be preferred over others. 

Basic Level/ Intermediate Level: - 

CCNA, CCNP, MCSA, CompTIA Security+, CompTIA Network+    

Advanced Level: -

CCIE, SSCP, CISSP, PCNSE

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Technical Customer Support (Voice)

Chennai , India
Aug 26 2021
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Technical Customer Support (Voice)

Chennai , India
Aug 26 2021

Description

Eligibility


  • Responsible for taking inbound calls from customers.
  • Provide responsive and competent customer support.
  • Resolving the Technical Issues related to ISP for US based customers.
  • Adhere to standard operating procedures required by the process.
  • Candidate must possess excellent verbal and written communication skills.

Required Skills:

  • Education: Any graduation
  • Years of experience: Minimum 1 year
  • Excellent communication
  • Open to work in US time zone


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Service / Operations Manager

San Jose , US
Apr 26 2021
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Service / Operations Manager

San Jose , US
Apr 26 2021

Description

Eligibility

Roles and Responsibility:

  • Manage delivery engagement with the client
  • Good communicators, organizers and escalators. Being able to talk technical and help draw conclusions and direction during issues. 
  • Represent customer service offerings at the delivery management level
  • Perform operations management by engaging in incident management and change management activities
  • Engage the required resources to address client problems and projects
  • Manage multiple smaller clients
  • Having a clear and in-depth understanding ensure service excellence in the delivery of all customer contractual requirements
  • Provide overall account service leadership and primary client Interface in the delivery of high-quality network services
  • Provide SPOC for delivery of all customer services that are in scope for a given client
  • Ensure proactive management of network performance and operability
  • Identify and pursue productivity opportunities to reduce overall delivery costs
  • Own and drive escalations including those associated with incident management
  • Providing account level direction to the matrixed Delivery Teams for the account support
  • Establish and maintain a business governance cadence with the customer account team
  • Provide customer account leadership for client escalations over outages, service performance, change management schedules and other operational issues
  • Address/provide customer leadership over critical project issues, resource management and prioritization.

Required Skills:

  • Strong network technical background
  • Strong operations background
  • Strong ability with developing and presenting data and dashboards
  • Strong understanding of business engagement and contract service delivery
  • Strong verbal and written communication skills communicating with the ability to address the client audience at the appropriate level
  • Ability to translate technical concepts and jargon into business terms
  • Strong organization abilities
  • Leadership skills exhibiting engagement, ownership accountability and responsibility.
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Wireless- Network Engineer

Chennai , India
Sep 19 2021
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Wireless- Network Engineer

Chennai , India
Sep 19 2021

Description

Roles and Responsibilities: • Providing support to the Enterprise level clients in configuration of the Wireless LAN Controllers, Access Points and CPPM server. • Troubleshooting all kind of network and user connectivity issues post deployment. • Fault localization and restoration of service over remote session. • Handling POC cases and escalation tickets as well • Making configuration changes as per customer’s requirement and wireless environment • Co-ordinate with multi-vendors engineers to have successful user authentication like Layer-2 Security features 802.1x authentication, Port security and VLAN Mobility. • Co-ordinate with L3 Engineers to resolve critical issues. • Effectively handle network outage issues and resolve them in a timely manner. • Configuring Authentication and encryption in wireless networks with Clear pass • Working with AAA configuration, including AD, LDAP, RADIUS for Windows and MAC OS X platform. • Reviewing the WLAN configuration of customers and identifying any configuration mistakes that could cause potential issues. • Recreating/simulating the customer’s issues in the local lab to verify the issue and provide an effective resolution. • Providing network support for client’s wired and wireless networks via remote management and telephone. • Conduct technical discussion with level 1 engineers on weekly basis.

Eligibility

Preferred experience & knowledge:

  • 2 to 5 years of experience in wireless/ wired and networking·
  • Experience in NAC servers (Cisco, Aruba…)
  • Certification would be an added advantage (Any of this: ACMA, ACCA, CCNA, CWNA)·
  • Good communication and problem-solving skills·
  • Willing to work in US shift time (24/7)·
  • Good knowledge in wireless LAN Controllers, Access Points and CPPM servers, 802.11 and EAP transaction·
  • Authentication: dot1x, Captive portal, BYOD.


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